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Problem of Practice


            Michelle Obama (2018) described her experience as a Black student attending a predominantly White institution (PWI) as “jarring and uncomfortable, at least at first, like being dropped into a strange new terrarium, a habitat that hadn’t been built for me” (p. 72).  A talented student from a predominantly Black high school, she uses the metaphor of “poppy seeds in a bowl of rice” to describe the awareness of color she discovered in her new academic home (Obama, 2018, p. 72).  She describes, unlike many of her peers, persisted in this startling environment having found places of belonging, though she never acquired a full sense of integration at Princeton.  Obama’s story illustrates what is a common experience of attrition and persistence for students of color at PWIs and has been extensively researched (see Bean, 2005; Davis, 2004; Fries-Britt & Turner, 2001; Hurtado, Milem, Clayton-Pederson, & Allen, 1998; Johnson, 2013; Tinto, 1993).  Johnson purports retention of African American students at PWIs has been problematic since the passage of the Civil Rights Act of 1964 which opened access to college for students of color.  Student Affairs professionals in higher education have long grappled with ways of improving retention and success of Black students. 
Much of the existing literature on retention of Black students is centered in a discourse of deficit, a phrase coined by Powell (1997) as one that focuses on Whiteness as normal and Blackness as needing to conform. Retention literature points to ways Black students lack the academic skills and non-cognitive factors to be successful in college (Han, Farruggia, & Moss, 2017).  Traditional notions of academic and social integration suggest Black students are expected to conform to the White institution at which they arrive (Tinto, 1975, 1993; Astin, 1993).  Kelly & Smith (2014) argue people of color will cover or hide their full authentic selves when the “perceived demand of hyper-conformity is inconsistent with stated corporate values of equality.”  In the case of higher education, Black students at PWIs are pressured to conform to a White context which conflicts with the espoused values of diversity and inclusion commonly found throughout higher education.
Newer research related to retention of Black students is beginning to explore the issue from a discourse of potential (Harper, 2015; Paredes –Collins, 2012).  Kinzie (2012) offers a provocative question that may shift the discourse around retention from a deficit to potential orientation.  She asks, “Who are the culprits of depressed success rates: underprepared or unmotivated students or ineffective pedagogies and underperforming institutions?” (p. xii). To this end, Harper’s (2015) research on Black achievers does not discount the role of campus culture for racial inclusion, but highlights skills and talents demonstrated by Black students that fuel their success: engagement and leadership on campus, development of competency and confidence in confronting stereotypes, and finding solace and reprieve in Black cultural centers or student organizations.  Paredes-Collins (2012) suggests a divergent path is required when considering thriving of Black students.  Traditional measures of success for White students (high school grades and test scores) are not the same indicators of success for Black students (sense of belonging, spirituality, and faculty interaction). 
Relevance of the Problem at Westminster College
Jamie, a Black, female student at Westminster College, spoke to the Board of Trustees at a recent Student Experience Committee meeting.  She shared her story of transition, struggle, and loneliness at Westminster.  Jamie is a sophomore, student leader, and officer of the Black Student Union.  She attended a Pittsburgh public school and describes her academic self-confidence as one of imposter.  “I feel so inadequate and like I don’t really belong,” she told members of the Board.  Her story is not uncommon and retention rates for Black students at Westminster College support the idea that more Black students share this experience. 
 Westminster College is a four-year residential institution situated in a geographic area with a shrinking college-age cohort and ripe with skeptical views of the value of a college education. Institutional leadership has explored these issues as a function of viability. Selingo’s (2018) assertion that ‘falling a few students short in admissions or watching a handful transfer because they are dissatisfied is the difference between a balanced budget and a deficit” resonates deeply with campus leaders (p. 11).  A deep dive into the attrition data reveals a variety of student subgroups who demonstrate retention rates lower than their class cohort.  Of particular concern, the 2018-19 retention rate of first year, Black students was 58.6%.  According to the Westminster College strategic plan (https://www.westminster.edu), the espoused first year to sophomore retention rate by 2027 is 85%.  Clearly, Black student retention is well below our desired state. 
There are stories we tell ourselves about why Black students leave at higher rates than White students.  The arrival of a new football coach brought about a change in recruitment strategies and began to increase our structural diversity.  More Black student athletes were admitted, especially from Florida and the term “the Florida boys” was coined among faculty, staff, and students.  While never explicitly defined, the term was understood to mean academically underprepared, football players, more committed to their sport than their education, and quite likely to withdraw.  Faculty tell the story of lowered admission standards yielding students who lack the attitude, preparation, motivation, or grit to be a student at Westminster.  Black students have retold conversations with faculty who suggested community college might be a better fit for them.  This deficit language carries into our CARE team conversations where we express exasperation at students who don’t read emails, resist our efforts to offer assistance, and witness more flight than fight.  I submit that underneath student reactions to our efforts is internalized oppression from the deficit language we use to describe the problem.  As such, my problem of practice statement is: Unexamined use of deficit language by the Westminster College community creates an unwelcoming and unsupportive campus climate for Black students that negatively impacts their retention and success.
Context, Setting, and Role
In November 2019, I was promoted to Vice President of Student Affairs and oversee the area of diversity and inclusion.  An immediate change was the hiring of an Associate Dean of Student Affairs: Student Success and Inclusive Excellence who holds responsibility for strategic initiatives around diversity and inclusion.  She and I will collaborate on a campus climate assessment early in her tenure and will build strategic goals from our findings.  I anticipate that she and our Director of Diversity and Inclusion will create student programs as part of the strategic plans. 
For my problem of practice, I would like to explore trainings and professional development programs for faculty and staff that foster the use of language of potential, especially for Black students.  Krista Tippett (2016) asserts that “words matter” (p. 15).  Speaking of racial difference, she criticizes the use of “tolerance,” a word once widely used regarding difference.  Tolerance, she says, “allows, endures, indulges” (p. 15). It does not welcome.  Words matter.  Phrases such as “Florida boys” and “underprepared” do not welcome.  Jamie speaks of herself using deficit language.  Would she see her potential if we used language that expressed it regularly?  Would she realize the sense of belonging she aches for?  Can an intentional shift in the words we choose help us to fulfill our mission promise of maximizing the possible development of each person’s capabilities?  These are the questions I hope to explore.

Questions
The following questions will guide my literature and professional knowledge review:
1. What professional development programs might we provide faculty and staff regarding language of equity, language of potential, and language of deficit? How do we shift the basic underlying assumptions of the Westminster culture such that we can better serve students?
2.  How can I better understand the research on Black student success and potential to inform my understanding of my problem and potential improvement initiatives?



References
Astin, A. W. (1993). What matters in college?: Four critical years revisited. San Francisco: Jossey-Bass.

Bean, J. P. (2005). Nine themes of college student retention. In A. Seidman (Ed.), College student retention: Formula for student success. (pp. 215-244). Westport, CT: Praeger.

Davis, D.R. (2004). Black students’ perceptions: The complexity of persistence to graduation at an American University. New York: Peter Lang.

Fries-Britt, S. L., & Turner, B. (2001). Facing stereotypes: A case study of Black students on a White campus. Journal of College Student Development., 42(5), 420-429.

Han, C., Farruggia, S. P., & Moss, T. P. (2017). Effects of academic mindsets on college students’ achievement and retention. Journal of College Student Development, 58(8), 1119–1134.

Harper, S. R. (2015). Black male college achievers and resistant responses to racist stereotypes at predominantly white colleges and universities. Harvard Educational Review, 85(4). https://doi.org/10.17763/0017-8055.85.4.646

Hurtado, S., Milem, J. F., Clayton-Pederson, A. R., & Allen, W. R. (1998). Enhancing campus climates for racial/ethnic diversity: Educational policy and practice. The Review of Higher Education, 21(3), 279-302. Johns Hopkins University Press.

Johnson, L. (2013). The benefits of a comprehensive retention program for African American students at a predominantly white university. Interdisciplinary Journal of Teaching and Learning, 3(1), 38-54. Southern University and A & M College.

Kelly, W. S. & Smith, C. (2014). What if the road to inclusion were really an intersection? Deloitte Insights. Retrieved from https://www2.deloitte.com/us/en/insights/topics/talent/multidimensional-diversity.html

Kinzie, J. (2012). Introduction: A new view of student success. In Schreiner L. A., Louis, M. C., & Nelson, D. D. (Eds.), Thriving in Transitions (pp. 65-86). Columbia, SC: University of South Carolina, National Resource Center for the First-Year Experience and Students in Transition.

Obama, M. (2018). Becoming. New York: Crown Publishing Group.

Paredes-Collins, K. (2012). Thriving in students of color on predominantly white campuses: A divergent path? In Schreiner L. A., Louis, M. C., & Nelson, D. D. (Eds.), Thriving in Transitions (pp. 65-86). Columbia, SC: University of South Carolina, National Resource Center for the First-Year Experience and Students in Transition.

Powell, L. (1997). The achievement (k)not: whiteness and black underachievement. In M. Fine (Ed.), Off white: readings on race, power, and society. New York: Rutledge.

Selingo, J. J. (2018, September) The new generation of students: How colleges can recruit, teach, and serve Gen Z. Chronicle of Higher Education. Retrieved from https://www.chronicle.com/

Tinto, V. (1975). Dropout from higher education : A theoretical synthesis of recent research. Review of educational research, 45(1), 89–125. American Educational Research Association.

Tinto, V. (1993). Leaving College: Rethinking the causes and cures of student attrition. University of Chicago Press, Chicago, IL.

Tippett, K. (2016). Becoming wise: An inquiry into the mystery and art of living. New York: Penguin Press.

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